1. The RMA (Return Merchandise Authorization) Form should be completed in the entirely to insure prompt service.
2. A copy of the original Sales invoice must accompanied with the RMA Request Form.
3. Return ONLY THE DEFECTIVE UNIT. Zonet will not be responsible for the return of accessories such as manuals, software, cables, etc.
4. RMA number will be issued within 24-48 hours after all proper documents have been received. Zonet may refuse to issue an RMA number in the event of failure to provide the above information mentioned in item (1) and (2).
5. No return accepted without an RMA number. An RMA Number is unique and will only be issued once. RMA Numbers expire 15 days from the date of issue. If you fail to ship the Return Merchandise to Zonet within 15 days a new RMA Number is required.
6. Returned material must be properly packed to avoid in-transit damage. Damage to Zonet products due to improper packaging will not be covered by this warranty.
7. The RMA number must be clearly marked outside of the shipping package. Address the package to be shipped to:

Zonet USA Corporation
Attn: RMA deparment
RMA #: ____________
18513 East Gale Ave.
City of Industry, CA 91748
U.S.A.

8. All RMA must be shipped in freight/insurance prepaid. A traceable shipping method is highly recommended. Customer assumes risks of loss/damage in transit. No package will be accepted if it is shipped "COD" or "Freight Collect".
9. Any tampering of warranty stickers, serial numbers, alteration of component parts, misuse or physical damage of any products will VOID ALL WARRANTY and will be returned to the sender postage due.
10. Customer will be notified for any out-of-warranty product(s). If no instructions from customer within one week, Zonet held no responsibility for the product(s) thereafter.
11. Warranty Replacement turn-around time will be 15 business days from the day the package(s) received by Zonet.
12. RMA request(s) for credit/exchange will be refused at Zonet's discretion.
13. Zonet does not offer any form of cross-shipping.
14. Zonet reserves the right to refuse items that does not comply with our return policy.